Welcome to zensofaliving.shop! To safeguard your shopping interests, we hereby outline our refund policy and return process. Please read this carefully before making a purchase to ensure you understand the relevant rules.
I. About Us
zensofaliving.shop is an online store specializing in living room furniture (primarily sofas). Due to sustained operating losses and shifts in market conditions, we have decided to launch a clearance sale to liquidate our existing inventory and mitigate losses associated with ongoing operations. All items included in this sale are offered at discounted prices; inventory is limited and available only while supplies last. Nevertheless, we remain committed to handling every customer’s order with diligence and providing comprehensive after-sales support.
II. Return Requests
Customers may request a return within 30 days of receiving their merchandise.
Returned items must be in their original packaging with all accessories intact, and must be unused and free from any human-induced damage.
Return requests should be submitted via the “Refund Policy” page on our website or by contacting our customer service team, providing the reason for the return and your order details.
III. Return Address
Please ship returned items to the following address: 234 Willow Rd, Watsontown, PA, 17777.
Please clearly mark your Order Number and the Purchaser’s Name on the return package to facilitate the prompt processing of your refund.
IV. Refund Processing Time
Once we have received and inspected the returned items, we will process the refund using the original payment method used for the purchase.
Refunds typically take 3 business days to be credited; however, the actual time required for the funds to appear in your account may vary depending on your bank or payment service provider.
V. Shipping and Important Notes
Order Processing Time: All orders are processed on the same day they are placed.
Shipping Time: Approximately 2 business days (calculated based on working days); actual delivery times may vary due to holidays or logistical delays.
Prior to returning any items, please ensure they are securely packaged to prevent damage during transit.
Clearance items are available only while supplies last; therefore, please submit your return request in a timely manner.
VI. Special Notes
This clearance sale is a one-time promotional event with limited inventory.
We will make every effort to ensure that returns and refunds are processed smoothly; however, we cannot be held liable for any delays or damages caused by force majeure events.
Should this refund policy be updated, the revised version will be published on this page and shall take effect immediately.
Thank you for your support and trust in zensofaliving.shop. We will do our utmost to provide you with safe and prompt return and refund services.